FAQs

Arrival & Departure

Where is the hotel garage located, how much does parking cost and can I reserve a parking space?

Our guests have the possibility to park in the Casino underground parking garage (directly next to the hotel) or in the outdoor parking lots of Casino Velden for EUR 10,- per 24 hours. Guests can also use the hotel’s own parking lot for EUR 5,- per 24 hours. This parking lot is located 1 minute’s walk from our hotel. Unfortunately, it is not possible to reserve a parking space in advance.

When can I check in or out?

Check-in is possible from 15:00, check-out is until 12:00. It is possible to use the hotel’s private beach and wellness area before check-in or after check-out.

Is early check-in or late check-out possible?

Subject to availability and possibility, a late check-out is possible for an additional charge. The surcharge is EUR 40 in the high season and EUR 30 in the low and mid season.

Early check-in is not offered, but if your room is ready earlier, you can check in earlier at no extra charge.

Can I leave my suitcases if I arrive earlier or leave later?

Unfortunately, our hotel does not have a storage room. If possible and if space is available, you can leave your luggage at reception in the meantime.

Is there a charging facility for electric cars and what does charging cost?

You can charge your electric car in the casino’s underground garage – electricity is charged according to consumption, as indicated on the signs. The parking fee itself is EUR 10 per 24 hours.

How do I travel by train and is it possible to be picked up from the station?

The train station in Velden is only 800 meters away from the CasinoHotel Velden. The walk takes about 10 minutes. A cab can be organized by the hotel reception. The cost is around EUR 10.

Living & Rooms

Is there anything to consider in the rooms?

Our hotel has different room categories. We offer standard double rooms, superior double rooms with a sauna or private bathtub and TV in the bathroom, junior suites and a spacious suite. All rooms are air-conditioned and have a French balcony or a normal balcony with seating.

When are the rooms ready for occupancy?

The rooms are guaranteed to be ready for occupancy from 15:00 – or earlier if possible.

Are there cribs available if I am traveling with a child? Is there a high chair in the breakfast room?

Yes, both cribs and highchairs are available at the CasinoHotel Velden.

Are there rooms with connecting doors?

We have junior suites with two separate bedrooms and a shared living room.

Is it possible to get bed linen for guests with allergies?

Yes, please contact reception on arrival or let us know in advance when booking.

Relax & enjoy

When is breakfast served? And what do I do if I sleep through it?

In the winter months we serve breakfast during the week from 07:30 – 11:00 and at weekends from 07:30 – 12:00.
In the summer months, you can enjoy breakfast during the week from 07:00 – 11:00 and at weekends from 07:00 – 12:00.
If you miss breakfast, an à la carte breakfast is available. On request and subject to availability, we also offer breakfast in the room at a surcharge of EUR 3 per person.

Is half board available? And if so, what is included?

It is possible to book half board with dinner in the casino restaurant “Die Yacht”. The price is EUR 47 per person and includes a 4-course menu excluding drinks. Please note that this offer is subject to availability and for adults only, as access is only possible via Casino Velden.

Where is the private beach located and are sun loungers available there?

The hotel’s private beach is 150 meters away from the CasinoHotel Velden. Sunshades and sun loungers are available on the beach, and you can obtain free towels from reception.

Can I still use the beach before check-in or after check-out?

Yes, you can use the wellness area and the beach before check-in on the day of arrival and after check-out on the day of departure.

What selection does the breakfast offer and are vegetarian or vegan options available?

We offer an extensive continental breakfast. Both vegetarian and vegan options are available. We are also happy to cater for intolerances such as gluten intolerance on request.

When is the wellness area open?

The wellness area is generally open during reception hours. For further information, please contact our reception staff directly.

Is there a restaurant in the hotel?

In our “Le Café” (directly in the house) you can enjoy delicious snacks, snacks, homemade pastries, ice cream and coffee specialties from Schärf.

General information

What services are included in my stay?

The price includes an extensive breakfast and the use of our small wellness area with sauna, steam bath, infrared cabin, tropical shower and heated loungers. In summer, our hotel beach awaits you with sun loungers, parasols and towels.

Is my pet allowed in the hotel and what does it cost?

Pets are generally welcome at the CasinoHotel Velden, except in the breakfast room and on the beach. The surcharge for bringing your pet is EUR 15,- per day.

Is there a fitness area in the hotel?

No, there is no fitness area in our hotel.

How long is reception open? And who do I contact in an emergency?

In winter, reception is open from 07:00 – 21:00.
In summer, reception is open from 07:00 – 22:00.

There is a telephone in the room in which all emergency numbers are stored. If you are unable to get to your room, you will find an emergency card in the entrance area of Casino Velden. A member of staff will then use it to open your room. The contact details of Mr. Politzky, Ms. Pichler and Ms. Premur-Metaj are also stored at Casino Velden – a casino employee will be happy to contact the above-mentioned persons for you in an emergency.

Is it possible to book a room without breakfast?

In principle, our room rate also includes breakfast. If you specifically do not want breakfast, this is also possible on request.

How long can I cancel free of charge? Is there cancellation insurance?

Our cancellation conditions:
Cancellation up to 3 months before the date of arrival: No cancellation conditions

If canceled up to 1 month before the day of arrival: 40% of the total package price
If canceled up to 1 week before the day of arrival: 70% of the total package price

Cancellation in the last week before the day of arrival: 90 % of the total package price

You can of course take out travel cancellation insurance with a provider of your choice at any time.

What type of payment is possible?

You can pay in cash or by card. We accept Master, Visa, Maestro, Diners and Amex.

Is it possible to have laundry cleaned and ironed?

We offer a laundry service if required. Further information is available at reception.